Regardless of your venue style, fine dining, casual, nightclub, sports bar, there are key basic trainings, that all businesses should teach, but but are very specific to your venue, or group.

Where Ananas Training provides detailed but transferable Industry knowledge, Internal Training should cover specifics about your business, venue, service and the way YOU do things in your bar or restaurant. 

Chances are, you already are on-boarding your staff in some way, shape or form. You may have a senior staff member walk a newbie through the venue, show them the table numbers, fire exits, discuss your house cocktail recipes, demonstrate the order of service for seated guests. Whilst we do advocate face to face training in venue, this alone rarely provides managers with any method of tracking that staff understand or have even been shown correctly the skills needed in your operation.

This is why the most successful Ananas users have their company staff manuals uploaded to the platform and start on-boarding staff before they even arrive in venue. 

 

"I don't have time to do MORE TRAINING!!"

All too often we see a catch 22 of managers not having time to create their digital induction solution, as they are too busy training and managing new staff face to face. 

Using Ananas to on-board DRASTICALLY increases the speed and quality of on-boarding new staff and ensures existing staff stay up to date - Spending a little time setting your internal training up, will quickly turn in to saved time, freeing up managers to focus on other areas of developing the business.  
Spend a little time, to save a lot of time!

"What sort of training should we have??"

To help you get started, Ananas provides templated trainings for some of the most common areas new staff should be inducted on.
Downloadable versions can be easily edited with your venue or business details and branding using Google Slides, Powerpoint, or Keynote. 

Please note, YOU MUST DOWNLOAD the FILE FIRST TO YOUR LOCAL DRIVE TO EDIT.

These can easily be saved in PDF format and used to create your Internal Training modules

A highly tailored document that most business will have existing already.

Days to complete: 1-7 days. We recommend new staff are assigned to Ananas before their first shift and this is completed within the first few days of starting if not before!
Apply to job titles:
ALL STAFF
Test: You may choose to ask specific questions relating to content or simply confirm that staff have read and accept the terms of the document.

Click the image above to download a template. This training makes staff confident to help guests with common questions without burdening the rest of the team. It is vital to ensure your venue is portrayed as you expect
Days to complete: 7-10 days. We recommend new staff are assigned to Ananas before their first shift and this is completed within the first week in service
Apply to job titles:
ALL STAFF
Test: We recommend creating a question relating to each point in the FAQ. Testing is important to allow managers to verify staff are giving correct information to guests and retrain where they are not

Click the image above to download a template.

Even if you are food focused, your venue serves beverages. Ensure that correct serve sizes, glassware and garnishes are used for all your beverages
Days to complete:
7-10 days. We recommend new staff are assigned to Ananas before their first shift and this is completed within the first week.
Apply to job titles:
All service staff. Bar staff must know how to prepare, wait staff should be able to recognise drinks by presentation
Test: We recommend creating a question relating to major points in the lesson. Testing is important to allow managers to verify staff are giving correct service to guests and re-train where they are not

Downloadable template coming soon. You may choose to have one SoS that covers bar and floor. In venues with a complex service style, you may choose to have two seperate modules and assign to the relevant job titles
Days to complete:
7-14 days. We recommend new staff are assigned to Ananas before their first shift. This training is pre-reading, reference and testing that will require on the job training in most cases
Apply to job titles:
All service staff. If you have seperate bar and floor SoS you may choose to assign only to the roles working those specific sections
Test: We recommend creating a question relating to major points in the lesson. Testing is important to allow managers to verify staff are giving correct service to guests and re-train where they are not

Click the image above to download a template.. A great addition to your venue FAQs. Arm your team with the knowledge to give guests a lasting experience, even after they leave your venue
Days to complete:
10-14 days. We recommend new staff are assigned to Ananas before their first shift and this is completed as soon as possible
Apply to job titles:
We think this is useful for all staff but essential for anyone who may have contact with guests
Test: We recommend creating a question relating to each point in the lesson. Testing is important to allow managers to verify staff are giving correct information to guests and re-train where they are not

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